Rubbish Removal Marylebone Privacy Policy

This Privacy Policy explains how Rubbish Removal Marylebone collects, uses, stores and shares your personal data when you use our rubbish removal and related services. It applies to all Rubbish Removal Marylebone customers in the Marylebone area, including residential and commercial clients, and to anyone who contacts us to enquire about our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Who We Are And How To Contact Us

Rubbish Removal Marylebone is the controller of your personal data. This means we decide why and how your personal information is processed when you engage us for rubbish removal or related services in the Marylebone area.

If you have any questions about this Privacy Policy or how we handle your data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our usual communication channels, including telephone, email or postal address.

Types Of Personal Data We Collect

We collect and process different types of personal data, depending on how you interact with us:

Identification and contact details, such as your name, address, email address, telephone number and, where applicable, company name and job title.

Service and booking details, such as property access instructions, preferred service times, service history, details about the type and quantity of waste to be collected, and any photographs of waste you choose to send us to obtain a quote.

Billing and payment information, including billing address, payment status and basic transaction details. Where payments are made by card, these are processed through secure payment processors and we do not store your full card details.

Communications and correspondence, including emails, messages, telephone call notes and any feedback or complaints you submit to us.

Technical and usage information, such as basic device and browser information, date and time of visits to our website, and interaction with our online contact forms. This may include limited information collected via cookies or similar technologies, where used.

Where you provide any other personal information to us voluntarily, for example when giving special instructions or explaining circumstances at your property, we will process that information only to the extent necessary to provide our services or deal with your request.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us by telephone, email, online form or in person, when you request a quote, make a booking, or use our services. We may also collect personal data from publicly available sources or third parties where this is necessary to provide our services, such as business contact information for commercial customers or information from property managers who arrange services on behalf of residents or tenants.

Lawful Basis For Processing

We process your personal data only when we have a lawful basis to do so. Depending on the context, this may include:

Contract: We process your personal data to enter into and perform a contract with you, such as to provide rubbish removal services, manage bookings, issue invoices and handle payments.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This includes managing our relationship with customers, improving our services, protecting our business, collecting unpaid fees, and responding to enquiries.

Legal obligation: We may process your data where necessary to comply with our legal obligations, such as record keeping, accounting, tax and waste disposal regulations.

Consent: In some cases, we rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage rubbish removal and related services, including arranging visits, confirming bookings, accessing the property, collecting waste and managing follow-up tasks.

To issue quotes, invoices and receipts, process payments and maintain financial records.

To communicate with you about your bookings, queries, feedback or complaints, and to keep you informed about any important changes to our services or terms.

To manage our customer records, improve the quality and safety of our services and train staff.

To carry out internal administration, reporting and auditing, including compliance with legal and regulatory requirements.

To protect our business, including preventing and addressing fraud, misuse of services, or disputes relating to payment or service delivery.

Where permitted and appropriate, to send you information about services that may be relevant to you, subject to your marketing preferences and your rights under data protection law.

Data Sharing And Processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place.

These third parties may include:

IT and hosting providers who support our systems, websites and communication tools.

Payment processors who handle card and electronic payments securely on our behalf.

Accountants, auditors and professional advisers who assist with our financial and legal obligations.

Subcontractors or partner service providers, such as additional waste collection teams or recycling facilities, where needed to complete a job safely and lawfully.

Regulators, law enforcement agencies or public authorities where we are required to do so by law or where this is necessary to protect our rights or the rights of others.

All third party processors acting on our behalf are required to process your personal data only in accordance with our instructions, to keep it secure and to comply with data protection law.

International Transfers

We aim to keep your personal data within the United Kingdom or the European Economic Area. If we ever need to transfer personal data outside these locations, for example if a service provider uses servers in another country, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures required by data protection laws.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, we retain customer records and related documents for the duration of our relationship with you and for a period afterwards where required by law or where it is in our legitimate interests, for example to respond to queries about past services or to comply with tax and accounting rules.

After the relevant retention period ends, we will securely delete or anonymise your personal data so that it can no longer be linked to you.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to those who need it to perform their duties, using secure systems where appropriate and providing staff with guidance on handling personal data responsibly.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These rights may be subject to conditions and legal limitations, but we will always respond to any request in line with the applicable laws.

Right of access: You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected.

Right to restriction: You can request that we restrict the processing of your data in certain situations, such as when you contest its accuracy or object to our processing.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests. You also have an absolute right to object at any time to direct marketing.

Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may ask us to provide your data in a structured, commonly used and machine readable format, or to transmit it to another controller where technically feasible.

Right to withdraw consent: Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, please contact us using our usual contact details. We may need to verify your identity before responding to your request.

Complaints

If you are unhappy with how we handle your personal data, please contact us in the first instance so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this are available from the Information Commissioners Office.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. When we make significant changes, we will take reasonable steps to inform you. The most recent version of this Privacy Policy will always apply to our processing of your personal data.